Sensor Problems

  • Home
  • Sensor Problems

My sensor isn't working or fell off. What do I do?

We understand sensor issues occur. For damaged or non-working sensors,
each CGM manufacturer has a replacement process to help improve their products.
Follow these easy steps to get a replacement.


  • Do NOT throw away your damaged or non-working sensor

  • Freestyle Libre CGM users:
           Contact Abbott Customer service at 855-632-8658, or
           CLICK HERE for Abbott's online replacement form.

  • Dexcom G7 CGM users:
           Contact Dexcom Customer service at 888-738-3646, or
           CLICK HERE for Dexcom's online replacement form.

  • Ask for expedited delivery and REFUSE a pharmacy coupon
           as it will require a new RX from your doctor.